Gainwell Technologies LLC Essential Job Functions Assists the business process outsourcing development teams in gathering and summarizing data to assist in client evaluation. Accompanies the sales team, as needed, to client sites. Provides analysis and documentation of client requirements to provide appropriate data to outsourcing project development and implementation teams for client(s). Prepares work plans, documents project scope and reviews with client to ensure accuracy. Monitors project schedules to ensure timelines and deliverables are met. Demonstrates system setup to clients before system is finalized. Tests and analyzes system configuration against requirement documents during implementation and administration. Monitors processes and resolves participant issues; escalates as appropriate. Basic Qualifications Bachelor's degree or equivalent combination of education and experience Bachelor's degree in business administration, information...

Essential Job Functions • Manages communication and coordination across all business areas or department account leaders on small to medium sized accounts for all matters pertaining to quality of service delivery. • Responsible for developing and setting strategy for quality assurance and quality control for the business operational areas. • Manage and facilitate quality reviews of business processes and produce transparent reporting of the business areas operations and performance. • Manages the identification, analysis and documentation of defects and inconsistencies in software program functions and business processes, outputs, online screens, and content; ensures defects/deficiencies are corrected in a timely manner. • Develops trend analysis on key full life cycle development processes and quality indicators to meet business needs. • Reviews current quality audit processes/systems; researches and implements new or improved testing methods, processes, tools and...

Gainwell Technologies LLC Senior Process Analyst Analyzes, plans and implements moderately complex operational process improvement needs to improve infrastructure and streamline current business processes. Assists in the development of process improvement policies and infrastructure. Manages the collection, analyses and documentation, and redesign of a single client's business processes and requirements. Job Description Analyzes, plans and implements moderately complex operational process improvement needs to improve infrastructure and streamline current business processes. Assists in the development of process improvement policies and infrastructure. Manages the collection, analyses and documentation, and redesign of a single client's business processes and requirements. Essential Job Functions Analyzes, plans and implements moderately complex operational process improvement needs. Supports long-term planning sessions with a single client to improve business...

Gainwell Technologies LLC Contract Compliance & Quality Manager    •    Responsible for the oversight of all quality, contract compliance and audit activities including, but not limited to any external audits required by contract, KPI Reporting, CMS Certification and the development and execution of an annual quality plan. •    Develop and coordinate contract monitoring performance standards and management reporting with State customer for fiscal agent contract. •    Responsible for oversight of contractual issues and follow up required with State and DXC staff to resolve identified issues such as policy clarifications impacting claims processing; and timely completion of Corrective Action Plans. Track issue to full closure and State-approval. •    Work with State and DXC Leadership on management areas to improve business processes, strengthen quality assurance and communication to impacted entities and staff. •    Meet with Fiscal Agent Contract Manager and State leadership...

Summary of Duties • Responsible for the oversight of all quality, contract compliance and audit activities including, but not limited to any external audits required by contract, KPI Reporting, CMS Certification and the development and execution of an annual quality plan. • Develop and coordinate contract monitoring performance standards and management reporting with State customer for fiscal agent contract. • Responsible for oversight of contractual issues and follow up required with State and DXC staff to resolve identified issues such as policy clarifications impacting claims processing; and timely completion of Corrective Action Plans. Track issue to full closure and State-approval. • Work with State and DXC Leadership on management areas to improve business processes, strengthen quality assurance and communication to impacted entities and staff. • Meet with Fiscal Agent Contract Manager and State leadership on a weekly basis to...

Gainwell Technologies LLC Senior Lean Project Manager Leads one or more medium sized projects with low to moderate complexity. Assists in managing aspects of larger programs. Assists defining requirements and designing and implementing project modifications and development. Recommends changes or alternate paths as appropriate. Job Description Leads one or more medium sized projects with low to moderate complexity. Assists in managing aspects of larger programs. Assists defining requirements and designing and implementing project modifications and development. Recommends changes or alternate paths as appropriate. Essential Job Functions Creates and implements project definitions, schedules, budgets, and objectives for one or more medium sized projects of low to moderate complexity. Prepares detailed statements of work and gains concurrence and approval from stakeholders regarding various project aspects and adjusts accordingly. Participates in delivery assurance...

Gainwell Technologies LLC Lean Project Manager Leads one or more small to medium sized projects with low complexity. Assists in managing smaller aspects of larger programs. Assists in defining requirements and designing and implementing project modifications and development. Job Description Leads one or more small to medium sized projects with low complexity. Assists in managing smaller aspects of larger programs. Assists in defining requirements and designing and implementing project modifications and development. Essential Job Functions Creates and implements project definitions, schedules, budgets, and objectives for one or more small to medium sized projects. Prepares detailed statements of work and gains concurrence and approval from stakeholders regarding various project aspects and adjusts accordingly. Participates in delivery assurance reviews to ensure adherence to project management policies and procedures. Assists in the staffing of projects....