May 15, 2022
Insight Global is looking for a Customer Support Engineer to join our top client in Santa Clara, CA. They will work directly with the customers and will be the first line of service to follow any customer inquiries/requests submitted via phone, email, or trouble ticket. This candidate will also be ensuring a high level of Customer Service which bring Issues to Resolution on a timely and efficient manner. Responsibilities Included: Provide Technical Support to KRATOS Customers as part of the Kratos Support team. Daily Interaction with Customers via telephone, Web Portal, email, or VPN access to troubleshoot Customer issues. Customer Service attitude Excellent verbal and written communications. Clearly identifying customer reported issues and perform initial assessment, gathering logs, configuration, and related information. Responsible for creating, updating, resolving customer tickets. Track and maintain constant communication with the customer from the...
Insight Global
Sunnyvale, CA, United States