May 22, 2022
What does a great Production Support Engineer I do? This role is part of the Fiserv Technology Services group and supports several different Payment Gateways as well as Payment Back End applications. Be part of a highly technical support team that work covering application support for a critical part of Fiserv. The role is a considered Level-II and typically works with Merchant Reps and the Level-I support teams as opposed directly with merchants Responsibilities include Providing application-wide troubleshooting, implementation, and validation. The team works on a 24/7 rotation to implement and validate scheduled changes for critical payment gateway and back end applications We work application level incidents related to supported payment applications We perform analysis of alerts/errors in application logs to determine impact and recommend steps to mitigate impact and steps for permanent resolution The team helps to drive incident calls for supported applications...
Fiserv
Marietta, GA, United States